Question 1

What kind of cleaning service is Ferrol?

Accepted Answer

Ferrol Cleaning Services is a professional cleaning service operating across Metro Vancouver. Every visit follows a written checklist and is carried out by a trained, background-checked team.

Question 2

Do you bring your own supplies?

Accepted Answer

Yes. We arrive with everything we need, and can adapt to your preferred products — including low-VOC and fragrance-free options.

Question 3

Do I need to be home during a visit?

Accepted Answer

Not at all. Most of our recurring clients provide access details in advance, and we treat every home with discretion.

Question 4

How do you price your services?

Accepted Answer

We provide flat, transparent quotes based on the size, condition and scope of your space. No surprise add-ons.

Question 5

What if I'm not satisfied with a visit?

Accepted Answer

We stand behind our work. If a detail is missed, we return promptly and make it right.

Question 6

How far in advance should I book?

Accepted Answer

For recurring service, one to two weeks is ideal. For move-outs and post-construction, please give us as much notice as possible.

Question 7

Do you offer same-day Airbnb turnovers?

Accepted Answer

Yes. Same-day turnovers are our default for short-stay clients.

Question 8

Which areas do you serve?

Accepted Answer

All of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North & West Vancouver, New Westminster, Delta and Langley.

Good to know.